Complaints procedure
At Close Brothers Invoice Finance, we aim to give you outstanding customer service. However, if you feel we have fallen short of this please contact us so that we can investigate fully.
How to make a complaint
If you feel we have fallen short of giving you outstanding customer service we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.
If you wish to raise a complaint you can do so over the telephone or in writing. We will acknowledge your complaint within 48 hours and may ask you to provide further information to help us with our investigation.
As a member of UK Finance (formerly Asset Based Finance Association) we abide by their code of conduct and are committed to providing a final response or resolution within 12 weeks.
Get in touch
You can call us on: 0808 159 3831 (Freephone from landlines)
CBIFcomplaints@closebrothers.com
You can write to us at:
Close Brothers Invoice Finance
Ridgeland House
165 Dyke Road
Hove
East Sussex
BN3 1UY
If you write to us or email, please remember to include the following details so we can start helping you straightaway:
- Your name and address
- Your client reference number (if known)
- Your email addresses
- A summary of your complaint setting out the facts as clearly as you can
- Include any supporting documentation
- What we can do to put things right
If you are not happy with our response you can raise your complaint to UK Finance who may offer recourse to Ombudsman Services.
UK Finance can be contacted at:
UK Finance
5th Floor
1 Angel Court
London
EC2R 7HJ
T: 020 7706 3333
