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Summary

Easy Energy Solution Ltd is a wholesaler of low energy LED lightbulbs and associated products, based in Glasgow. The company, run by company director Yongxin Min ("Min"), has been operating since 2012 and is financed by a factoring facility with Close Brothers Invoice Finance. 

Business challenge

A high turnover of staff meant that the incumbent provider lacked a proper understanding of the client's business. This, mixed with poor customer service and a reduced credit limit, resulted in Min feeling disillusioned about his business' funding.

Solution

Close Brothers offered Easy Energy Solution a factoring facility with a higher level of funding that was more appropriate for the size of the business, enabling it to grow. At Close Brothers Invoice Finance we pride ourselves on our high level of customer service, which includes a low turnover of staff that is unrivalled in the industry. This means Min always speaks to the same Account Manager and Credit Controller whenever he needs anything and the staff are highly knowledgeable about his business set-up and objectives.

Result

This is what Min says about his experience of working with Close Brothers Invoice Finance:

"One of the biggest things I look for with finance providers is the service levels. I’ll be honest, before I worked with Close Brothers, I was using a factoring service with another lender and the whole thing was a pretty terrible experience. I knew I had to find another provider and thankfully, I met the local Close Brothers representative who helped me change my funding to them.

"Our credit controller at Close Brothers is fantastic. I’d rate her 200% every time for her customer service. She is so organised, totally professional and has a lot of patience with some often complicated customer accounts.

"Some might argue that the service fees are expensive, but I consider the whole service which actually saves me money in the long run. I have daily contact with a dedicated account manager and credit controller. They not only finance our business, but can also provide other advice that helps me make informed decisions that could otherwise seriously impact on the running of my business. So it’s the value for money that makes it worthwhile and outweighs any reservations on price."

Contact us

Close Brothers Invoice Finance
Ridgeland House
165 Dyke Road, Hove
East Sussex, BN3 1UY

T: 0127 305 9530 *

*Freephone from landlines

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