Contact us

We have a network of offices located throughout the UK, Ireland and Germany, giving you easy access to local teams ready to help you with your funding needs.

For new enquiries: 0127 376 5817

For general enquiries: 0808 149 7915

Email us: salessupport@closeinvoice.co.uk

Book a free consultation

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How to make a complaint

At Close Brothers Invoice Finance we aim to give you outstanding customer service. However if you feel we have fallen short of this please contact us so that we can investigate fully.

We will acknowledge your complaint within 48 hours and may ask you to provide further information to help us with our investigation.

As a member of UK Finance (formerly Asset Based Finance Association) we abide by their code of conduct and are committed to providing a final response or resolution within 12 weeks. 

 

Get in touch

  • Call us on: 0808 159 3831 (Freephone from landlines)
  • Email us at : CBIFcomplaints@closebrothers.com
  • Write to us at:
    Close Brothers Invoice Finance Ridgeland House
    165 Dyke Road
    Hove
    East Sussex
    BN3 1UY

If you write to us or email, please remember to include the following details so we can start helping you straightaway:

•Your name and address

•Your client reference number (if known)

•Your email addresses

•A summary of your complaint

•Setting out the facts as clearly as you can

•Include any supporting documentation

•What we can do to put things right

 

 If you are not happy with our response you can raise your complaint to UK Finance who may offer recourse to Ombudsman Services. 

UK Finance can be contacted at:

UK Finance 
5th Floor
1 Angel Court
London
EC2R 7HJ
020 7706 3333