Accessibility

We are committed to ensuring our website is accessible and usable for everyone, including people with disabilities, long‑term health conditions, impairments, and those using assistive technologies.

We want as many people as possible to be able to:

• navigate our website using a keyboard or assistive technology
• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• understand content clearly and easily

Accessibility is an ongoing priority for us, and we continually work to improve the experience for all users.

Standards and compliance

Our website is designed and developed to meet Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2, published by the World Wide Web Consortium (W3C).

Conforming to these guidelines helps ensure our content is accessible to a wide range of users, including those with:

• visual, auditory, motor or cognitive impairments
• temporary disabilities
• situational limitations (such as using a mobile device in bright sunlight)

Technical standards

• Our website is built using standards‑compliant HTML, CSS and JavaScript
• We aim to ensure compatibility with modern browsers, devices and assistive technologies, including screen readers
• Code is structured to support semantic meaning, keyboard navigation and assistive technology interpretation

Navigation and usability

Our website is designed to be:

• navigable using a keyboard alone
• structured with clear headings and landmarks
• usable with screen readers and other assistive technologies

Users can typically navigate through menus, links and interactive elements using standard keyboard controls such as Tab, Shift + Tab, Enter and Arrow keys.

Text size, zoom and visual presentation

You can adjust the way our website appears to suit your needs:

• All modern browsers allow you to zoom the page or increase text size using built‑in settings
• Content remains readable and usable when zoomed up to 400%
• Text can be resized without loss of content or functionality
• Colour contrast meets WCAG AA requirements for readability

You may also:

• use your browser or operating system to change fonts, colours or contrast
• apply custom styles or accessibility settings supported by your device

Images and non‑text content

• Informative images include meaningful alternative text so they can be understood by screen reader users
• Decorative images are ignored by assistive technologies
• Where images are essential to understanding content, we aim to provide appropriate text alternatives

Documents and PDFs

Some documents on our website are provided in PDF format to support security and consistency.

We aim to ensure PDFs are:

• accessible where possible
• structured for screen readers
• usable with keyboard navigation

If you experience difficulty accessing a document, please contact us and we will provide the information in an alternative format where reasonable.

Assistive technologies

Our website is designed to work with commonly used assistive technologies, including:

• screen readers
• screen magnifiers
• speech recognition software

You may also choose to use third‑party tools that read web content aloud or adjust visual presentation according to your needs.

Compatibility

We regularly test our websites against:

• current versions of major browsers (such as Chrome, Edge, Firefox and Safari)
• common operating systems and devices

For the best experience, we recommend keeping your browser and operating system up to date. However, accessibility features should continue to function across a wide range of platforms and devices.

Known limitations

Despite our best efforts, some parts of our website may not yet be fully accessible. This may include:

• older documents or legacy content
• third‑party systems or tools outside our direct control

We are actively working to address these issues as part of our ongoing accessibility improvements.

Feedback and contact information

We welcome feedback on the accessibility of our website.

If you:

• experience difficulty accessing any part of our website
• need information in an alternative format
• wish to report an accessibility issue

please contact us:

• Email: commercial.marketing@closebrothers.com

We aim to respond to accessibility enquiries promptly and to take reasonable steps to resolve any issues raised.