CloseNet FAQs
CloseNet is an essential system for customers like you. It’s important to have software that allows you to make the most of your funding.
You can find useful information about CloseNet on this page, including How To guides and frequently asked questions.
The benefits for your business
Access 24 hours, 7 days a week
Tailor-make your own dashboards
See real-time balances
Search functionality and reporting
Close Brothers is here to guide you through the CloseNet system
If you have any questions or require further support, please contact your client manager or client executive.
Frequently Asked Questions
What should I do if I forget my password?
If you forget your password please contact your Client Manager or Client Executive who will arrange for it to be reset. Shortly after launch we will introduce an automated process, allowing password reset 24/7.
Can we have multiple users for the same facility?
Yes, our system gives you control to set passwords and permissions and restrict access to specific screens/information if required. See How to set up a staff passcode
How do I submit April’s reconciliation?
For April’s submission only, please use the blank form or excel sheet your Client Manager has emailed to you. You will find your closing Sales Ledger Figure as at 30th April 2021 on your Client Statement in Legacy CloseNet. From 1st June onwards, you will be able to produce a reconciliation form from your CloseNet client portal, which will pre-populate your closing Sales Ledger Figure.
How can I request a CHAPS or BACS payment?
Requesting a payment is as simple as before, you are in control of how much you wish to take and the method of payment. The system will default to the maximum amount available and CHAPS. You can change this simply by using the drop down box. See How to request a payment
How can I access historic statements and cash reports not held on the new CloseNet system?
You will be able to access this information from our Legacy CloseNet which will be available for a period 6 months. The URL for this will be provided when we go live with the new system, and you will use the user name and password for the old system.
How do I upload my invoices and credit notes?
The new CloseNet allows you to bulk upload your invoices using a CSV file. If you have previously uploaded your invoices manually and would like to do it by CSV file please speak to your client manager or client executive. See How to upload invoices manually and How to upload invoices via CVS file for further information.
What has changed on my availability screen? And what is the current account and deductions figures on my availability page?
The calculation for available funds has not changed, see Availability Comparison. However, the layout and some of the terminology has. For example, an amount under Borrowing Base, is the amount that you can borrow, such as your funding approved balance multiplied by your prepayment percentage. See How to view availability.
Can I access the new CloseNet on my mobile phone or tablet?
For the best experience, we recommend accessing the new CloseNet on a desktop. Please note, some devices are not compatible with the current version of the system and users may have limited access to some or all features when using a mobile phone or tablet.
How to guides
We've created a series of quick guides to help you navigate the new system
All clients
- Receiving your new CloseNet login
- How to sign in
- How to set up a staff pass code
- How to change your password
- How to switch access on and off
- How to configure the dashboard
- How to view availability
- How to request a payment
- How to amend or cancel a payment
- How to view cash received
- How to view movements - sales ledger
- How to view movements - current account
- How to view notifications
- How to obtain or create a report
- How to view and send message
- How to request a payment across a group of agreements
Bad Debt Protected facilities
- How to view your bad debt disapproved
- How to create a new debtor account - non-recourse
- How to request a bad debt protection limit
- How to obtain or create a report
