CloseNet FAQs
CloseNet is an essential system for customers like you. It’s important to have software that allows you to make the most of your funding.
We listen to your feedback and suggestions and have developed a new system, available from 2.30 pm Tuesday 4 May 2021, which will help improve your productivity by increasing access, reporting, and more.
The benefits for your business

Access 24 hours, 7 days a week

Tailor-make your own dashboards

See real-time balances

Search functionality and reporting
Close Brothers will be here to guide you through the changes.
If you have any questions in the meantime, please contact your client manager or client executive.
Your new username and password will be sent to you by email on Monday 3 May.
How to guides
We've created a series of quick guides to help you navigate the new system
All clients
- How to sign in
- How to set up a staff pass code
- How to change your password
- How to switch access on and off
- How to configure the dashboard
- How to view availability
- How to request a payment
- How to amend or cancel a payment
- How to view cash received
- How to view movements - sales ledger
- How to view movements - current account
- How to view notifications
- How to obtain or create a report
- How to view and send message
- How to request a payment across a group of agreements
Bad Debt Protected facilities
- How to view your credit disapproved
- How to create a new debtor account - non-recourse
- How to request a bad debt protection limit
- How to obtain or create a report